Refunds and cancellation policy
CANCELLED ORDERS
- Cancelled orders made BEFORE order is confirmed by ECCO, online payment will be reversed back to the card used.
- Cancelled items/orders made by ECCO, online payment will be reversed back to the card used.
– Cancellation of orders after confirmation stage is not allowed.
– For Online payments, In case an order was cancelled after the confirmation stage, the order amount will not be refunded back.
– For COD payments, In case an order was cancelled after the confirmation stage, the order amount will be deducted from the loyalty points.
UNDELIVERED ORDERS
– For Online payments, In case an order was undeliverable due to customer unavailability, address change, etc. the order amount will not be refunded back.
– For COD payments, In case an order was undeliverable due to unavailability, address change, etc the order amount will be deducted from the loyalty points.