Refunds and cancellation policy

CANCELLED ORDERS

  • Cancelled orders made BEFORE order is confirmed by ECCO, online payment will be reversed back to the card used.
  • Cancelled items/orders made by ECCO, online payment will be reversed back to the card used.

– Cancellation of orders after confirmation stage is not allowed.

– For Online payments, In case an order was cancelled after the confirmation stage, the order amount will not be refunded back.

– For COD payments, In case an order was cancelled after the confirmation stage,  the order amount will be deducted from the loyalty points.

 

UNDELIVERED ORDERS

– For Online payments, In case an order was undeliverable due to customer unavailability, address change, etc. the order amount will not be refunded back.

– For COD payments, In case an order was undeliverable due to unavailability, address change, etc the order amount will be deducted from the loyalty points.